Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope, whether that be with anxiety, loneliness or depression through to self harm or suicidal thoughts.. As a digital service, Shout 85258 has become increasingly critical since the pandemic began.
Mental Health Innovations (MHI) which runs the service, was established in 2017 from The Royal Foundation to develop digital tools to support people with their mental health. The service is available 24/7 for someone to get a reply within 5 minutes of their text, and to work through their worries and signpost to any resources and potential services which may assist that individual's situation and circumstances.
There’s no charge to use Shout 85258 and the service is discreet and easily accessible. It won’t appear on a mobile bill and requires no app, data, password or registration. Importantly, texting is a silent means of communicating, so those who are worried about someone overhearing them can still access vital support through Shout, at any time of day or night.
Shout is powered by more than 2,000 trained volunteers who are overseen by clinical supervisors. Shout Volunteers are skilled at helping people move from a state of despair to a place of calm. They collectively take around 1,500-1,800 conversations a day, around the clock, supporting texters by talking through whatever is on their mind and empowering them to take positive next steps in their own lives.
Click here to find out more about Shout and how to access its service.
