Urgent Care In Hull Consultation 2016

Urgent care in Hull consultation

This consultation has now closed. We would like to thank everyone who commented and shared their views. Our feedback report can be found here.

If your looking for local services see here.

The below describes how we consulted with the people of Hull, including what you told us and how we used that feedback. To read more about urgent care in Hull and our Minor Injuries Unit, see here.

Why we consulted
We wanted to understand the best way to provide urgent care across the city and gather people’s thoughts about creating an Urgent Care Centre in Bransholme.

When we consulted
The proposals were presented to the public and stakeholders as a formal consultation between 15th August 2016 and 6th November 2016. We also carried out pre-consultation engagement.

What we did
The information we gathered from our pre-consultation was used to develop our proposals for Urgent Care in Hull. We then carried out a formal consultation on these plans.

The information to support the consultation was set out in a 12 page consultation document which included a four page questionnaire.

We asked people about their views of current urgent care services and to how much they agreed or disagreed with the proposed changes to urgent care services and the reasoning behind the proposals.

We asked users to rate the following options in order of preference:

Relocate the minor injuries unit from the Freedom Centre, and the GP out-of-hours from Diadem Health Centre to create a 24/7 urgent care centre at Bransholme Health Centre, with no health services based at the Freedom Centre.
Relocate the minor injuries unit from the Freedom Centre, and the GP out-of-hours from Diadem Health Centre to create a 24/7 urgent care centre at Bransholme Health Centre. Work with local residents on what health services can be developed at the Freedom Centre, based on the needs of children and families.
Do nothing and keep the current service locations, opening times and access times as they are, without the development of a 24/7 urgent care centre and without extended access to X-ray.

Who we spoke with
We involved the public, service users and carers, elected representatives, and other stakeholders and partners.

1642 people gave us their thoughts through questionnaires, public meeting and drop in sessions. The overall reach of the consultation was extensive and it is estimated that information on the proposals was seen around 1.2 million times via local media, social media or on NHS Hull CCG’s website. 10,000 consultation documents were distributed to GP practices, pharmacies and other healthcare premises as well as Customer Service Centres, schools and community venues across Hull. Public meetings were held as well as roadshows in supermarkets and shopping centres. All information relating to the proposals and the questionnaire were also available on the CCG’s website.

Residents in the areas that would experience the most change as a result of the proposed changes were specifically targeted to ensure they had opportunity to have their questions answered and their views heard.

The results
The majority of people who completed the consultation questionnaire agree with the proposals to consolidate urgent care services into a single 24 hour a day, 7 day a week, Urgent Care Centre (UCC) with enhanced diagnostics located within Bransholme Health Centre.

Specifically respondents believe that:

Urgent care should be available 24 hours a day 7 days a week (97.41% agree or strongly agree).
People should be seen, diagnosed and treated all in the same place (95.69% agree or strongly agree).
Something needs to be done to reduce the pressure and waiting in Accident and Emergency (98.14% agree or strongly agree).
The current Urgent Care Service is too complicated and it is difficult to know where to go and when. (68.82% agree or strongly agree).

The main concerns highlighted by the feedback we received were:

The location of the Urgent Care Centre, and people’s ability to travel.
Education and publicity, for both healthcare staff and the general public.
Additional services, and requirements for the building and it’s environment.

Statutory bodies and partners were largely supportive of the proposed changes to urgent care, although there were some concerns relating to those unable to travel to the new service if it is moved to the North of the city. Of those that gave a view on which option would be preferred, partners identified option 2 as the preferred option, ensuring that some appropriate services be maintained at the Freedom Centre.

How we used this information
Bransholme Health Centre has been developed to incorporate a 24/7 Minor Injuries Unit. The centre includes X-ray, ultrasound and other diagnostic facilities.